Looking ahead to 2023, Polydeck is even more committed to putting our customers first, providing the highest quality and most innovative screen media for the mining, aggregate, energy and industrial industries. We are proud to have a reputation for producing the highest open area, durable, and long-lasting products that help our customers optimize their processing operations and increase efficiency.
2022 was a record-setting year for Polydeck and included the launch of multiple new products and operational improvements. We strengthened our supply chain and logistics capabilities, furthered our sustainability efforts, and increased our manufacturing capacity.
After two years of rapid growth during multiple economic challenges, we believe our recent investments have positioned us well and our expectation is that 2023 will be a solid year. Our focus for 2023 centers around four main areas:
- ‘Wow’ our customers. We are committed to creating unparalleled customer experiences and understand that you are the backbone of our business. We are proud to share that in 2022, we achieved an NPS score of 84, outranking some of the most beloved companies in the world, which is a testament of our commitment to exceeding customer expectations.
- Building on our ‘Best Place to Work’ recognition. The well-being and satisfaction of our employees directly impacts the level of service and support we provide to our customers, and Polydeck is committed to the on-going training and development of our employees. In 2022 we trained 417 employees, with a total of 4,669 hours of training completed and ensures that our team is equipped to meet customer demand.
- Financial stewardship. We are committed to growing Polydeck responsibly, and part of that includes being a debt free company. This principal drives our continuous improvement mindset and innovative spirit. As a result, we make strategic investments that will benefit our customers and employees in the long term. Some of those investments include our strategic network of distribution centers located across North and South America that reduce lead times for our customers. We are proud to have been debt free since our inception in 1978.
- Technology that empowers. We understand that we are in the middle of the digital age, and Polydeck is fully invested in developing and investing in technologies that will help us better serve our customers and create a better tomorrow. We view this as a commitment to the future. The future of customer service, customer support, manufacturing, and product design. In addition to machine upgrades, plant expansion, and improved customer support tools, sustainability has been a key focus for us. We are proud to report that in 2022 we recycled 96% of steel waste and maintained our safety record of zero lost hours due to injury last year.
Thank you for your continued support and trust in our company. We look forward to working with you in 2023 and beyond.
Written by Ronald D. Kuehl II, President at Polydeck.